When is it appropriate to ask a client questions?  When would you ask open questions?  Closed questions?  Give an example of each. 

This Ted Talk by Ernesto Sirolli discusses the importance of taking the time to fully understand a client and to truly listen before making assumptions about what is best for the client. As you watch this, think about how the concepts from Chapter 7 relate to Sirolli’s message.

Watch VideoErnesto Sirolli: Want to help someone? Shut up and listen!